Last Updated October 14, 2020
WELCOME TO READY SET LUNCH
Ready Set Lunch Lunch provides local, freshly made, nutrient-dense and ready-to-eat meals that have been designed for children, but are also good for the whole family. A team of dedicated professionals have designed a menu that has been carefully analyzed for harmful ingredients and allergens, as well as high quality ingredients. Our meals are prepared in a superbly clean kitchen with very high cleaning and sanitation practices to ensure that all meals are prepared to the highest level of quality. Once meals are cooked, they are cooled and chilled according to HACCP guidelines and then packaged for delivery. Meals are then delivered directly to your doorstep in ice-packed insulated bags.
We want you to know that we will do our very best to provide you with outstanding food and amazing Service. If for any reason you experience any issues using our Service, please contact us within 24 hours, so that we can rectify the issue. We are determined to gain your utmost satisfaction.
For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at and our social media accounts Instagram, Facebook, Twitter, and any public Sites provided by Ready Set Lunch that link to these Terms. “Service” refers to the Company’s services accessed via the Site, in which users can order subscription-based meals. The terms “Company”, “Ready Set Lunch”, “we,” “us,” and “our” refer to the Company providing the Site and Service. “You” refers to you, as a user of our Site or our Service. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
By visiting or using the Site or our Service, you agree to be bound by these Terms. We reserve the right, at any time and from time-to-time, to update, revise, supplement and/or otherwise modify these Terms. Any new features or tools which are added to the current Service shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes. Terms of Service include: (1) AN ARBITRATION PROVISION; (2) A WAIVER OF RIGHTS TO BRING A CLASS ACTION AGAINST US; AND (3) a release by you of all claims for damage against us that may arise out of your use of the Services.
PLEASE REVIEW THE TERMS OF THIS AGREEMENT CAREFULLY. IF YOU DO NOT AGREE TO THIS AGREEMENT IN ITS ENTIRETY, YOU ARE NOT PERMITTED TO USE READY SET LUNCH’S SERVICES IN ANY MANNER OR FORM.
No data transmission over the Internet is totally secure. While we work to protect information that you provide, we do not warrant and cannot ensure the security of any information that you transmit to us. Accordingly, any information that you transmit to us is transmitted at your sole and absolute discretion and at your own risk.
REGISTRATION; RULES FOR USER CONDUCT AND USE OF THE SERVICE
In order to use our Service, you need to be at least 18 years old, a resident of the United States and have the requisite power and authority to enter into the Agreement and perform your obligations hereunder.
In consideration of your use of the Site and Service, you agree to: provide true, accurate, current and complete information about yourself in responding to and completing the account user form; and to keep the account user information true, accurate, current and complete by maintaining and updating when necessary. Account User represents that you are at least 18 years old and that you are the legal guardian of the child/children for whom the meals, snacks, or other food items described on the Site (collectively, “Food”) or other aspects of the Service are ordered. As the legal guardian, it is your sole and exclusive responsibility to determine whether the Food or any other aspects of the Services and/or the Site and its content is appropriate for any such child/children or other children for whom you are the legal guardian. Your access to and use of the site, its content, and our services are expressly conditioned on your compliance with these Terms of Service.
All products available on the Site are for personal use only. Ordering our products for any purpose, including but not limited to competitive research, analysis, testing, evaluation, sampling, or any other commercial purpose, as determined at Ready Set Lunch’s sole and absolute discretion, is strictly prohibited and is a violation of our Terms. You may not resell any of the products that you purchase or receive from us. We reserve the right, with or without notice, to cancel your order, change your order, reduce the quantity of product ordered, or take legal action, at our sole and absolute discretion, if we determine your order violates our Terms.
Your permission to use the Site is conditioned upon the following use, posting and conduct restrictions:
You agree that you will not under any circumstances:
Access the Service for any reason other than your personal, non-commercial use solely as permitted by the normal functionality of the Service,
Collect or harvest any personal data of any user of the Site or the Service;
Use the Site or the Service for the solicitation of business in the course of trade or in connection with a commercial enterprise;
Distribute, reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the service is provided, without express written permission by us;
Use the Service for any unlawful purpose or for the promotion of illegal activities;
Attempt to, or harass, abuse or harm another person or group;
Use another user’s account without permission;
Intentionally allow another user to access your account;
Provide false or inaccurate information when registering an account;
Interfere or attempt to interfere with the proper functioning of the Service;
Make any automated use of the Site, the Service or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
Bypass any robot exclusion headers or other measures we take to restrict access to the Service, or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data;
Circumvent, disable or otherwise interfere with any security-related features of the Service or features that prevent or restrict use or copying of content, or enforce limitations on use of the Service or the content accessible via the Service; or
Publish or link to malicious content of any sort, including that intended to damage or disrupt another user’s browser or computer;
Violate any laws in your jurisdiction (including but not limited to copyright laws);
Transmit any worms or viruses or any code of a destructive nature.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (1) transmissions over various networks; and (2) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
When you visit the Site or send emails to us, you are communicating with us electronically. By doing so, you consent to receive communications from us electronically. We will communicate with you by email, SMS text, phone call or by posting notices on the Site. You agree to be contacted using all of the aforementioned mediums. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In addition, by using our Services, you consent to receive SMS text messages sent through an automatic telephone dialing system on the phone number associated with your account.
We may also use your email address to send you other messages, including information about the Site or the Service and special offers. You may opt out of such email by changing your account settings, using the “Unsubscribe” link in the message, or by sending an email to . Opting out may prevent you from receiving messages regarding the Site, the Service or special offers.
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services''), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of the Company or others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including email addresses, without their consent; violate any applicable laws or regulations.
Ready Set Lunch has no obligation to monitor the Communication Services. However, Ready Set Lunch reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Ready Set Lunch reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Ready Set Lunch reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at Ready Set Lunch’s sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Ready Set Lunch does not control or endorse the content, messages or information found in any Communication Service and, therefore, Ready Set Lunch specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Ready Set Lunch spokespersons, and their views do not necessarily reflect those of Ready Set Lunch.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
No compensation will be paid with respect to the use of your Submission, as provided herein. Ready Set Lunch is under no obligation to post or use any Submission you may provide and may remove any Submission at any time at Ready Set lunch’s sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
If, at our request, you send certain specific submissions (for example contest entries, ideas, feedback, testimonials, etc.) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you expressly grant, and you represent and warrant that you have a right to grant, to the Company a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, if applicable, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Service.
Allergies and Dietary Restrictions
If you suspect that your child may be allergic or has an allergic reaction or is having some other adverse health event, immediately contact your healthcare provider or call 911 in the event of a medical emergency.
All meals have been designed with picky-eating, dietary restrictions, food aversions and allergies in mind. It is through our extensive research that we firmly believe our meals provide the utmost nutrients for children, considering the balanced nutrients that their bodies need. Meals have been portioned and designed for children, so portion sizes and nutrition will vary for adults. Please consult with your pediatrician, dietician or nutritionist to confirm if the meals are properly balanced for your child.
We eliminate peanuts and tree nuts from our menu items (except coconuts), but because we do not use a nut free facility, we cannot consider ourselves a nut free facility. While we reduce wheat, soy and gluten in many of our menu items, because we use wheat and gluten in certain menu items, and because soy is used in other parts of our facility, we cannot consider ourselves a wheat, soy or gluten free facility. While we make every effort not to do so, we cannot guarantee that there won’t be any cross contamination of these ingredients.
Food allergy reactions can range from mild to severe. If you have any food allergies, we advise you to exercise extreme caution when ordering from Ready Set Lunch. If you have moderate to severe allergies we cannot recommend Ready Set Lunch as a Service for you. If you have serious medical conditions, you agree to participate in our meal delivery program only with the express consent of your physician.
Because of the presence of certain allergens in menu items, we strongly encourage parents to closely review the ingredients before each and every order, consult with the family physician and choose meals according to personal dietary restrictions.
Please note that nutritional information on our Site reflects recent updates to meals based on evolving ingredients. The nutritional information for meals at the time of their preparation is reflected on the labels on our meal containers. Ready Set Lunch does not guarantee the accuracy of any nutritional information provided by Ready Set Lunch. Ready Set Lunch will not be responsible for any loss or damage resulting from your reliance on nutritional information, nor for ensuring that whatever foods you purchase or consume are in accordance with your respective dietary needs, restrictions or preferences.
You have the option to filter allergens and dietary restrictions on the Site. Please note that excluding categories from your profile does not guarantee that your meals will exclude certain food product ingredients which may contain those products. As such, you should always check the ingredients associated with any products that you receive from Ready Set Lunch to avoid potential allergic reactions.
While Ready Set Lunch does value local and organic produce and we strive very hard to buy most everything organically and locally, we cannot guarantee that all of our ingredients are organic and local. Some of our suppliers simply cannot afford the costs required to certify as organic, though they avoid pesticides, hormones and antibiotics in their items. While our intentions are to purchase all items local and organic, and we certainly avoid GMO, artificial ingredients and other harmful additives, we do not assume any liability in claims of being 100% organic, Non-GMO, Local or Gluten Free.
Given the nature of our Service and our quality requirements, the specific food items that you select are always subject to availability. If selected foods or ingredients become unavailable as a result of market conditions beyond our reasonable control, we reserve the right to substitute menu items and or ingredients of comparable quality and nutritional content.
From time-to-time, a known scarcity of a particular food may cause us to limit the number of items containing that particular food that any individual subscriber can order, to help ensure some availability of that item for more subscribers. We reserve the right to impose these limits at our sole discretion. We are not responsible for unavailability of products due to popular demand.
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
The health improvements and testimonials on our Site are the personal experiences of other users. Ready Set Lunch cannot guarantee health, behavioral or performance improvements by using our Service.
The Company does not provide dietary advice or medical advice in connection with Ready Set Lunch’s Site or Service. The material on this Site is for informational purposes only and does not constitute advice of any kind. We are not engaged in providing professional medical advice via this Site or otherwise. You should not view the information provided on this Site as a substitute for, or to augment in any way professional medical advice, diagnosis or treatment of any kind or nature. You should seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or anything you may think could be a medical condition. You should not disregard the professional medical advice you are given from your physician or other qualified healthcare provider or delay in seeking it because of the material you have read or received on this Site or the Company’s Services, or other communications you receive from us. You should always consult with your physician or other healthcare professionals before adopting any dietary advice.
REGISTRATION & ACCOUNT CREATION
All users must submit an application for registration for our Service, this is done by completing the waiting list form. In addition to submitting the waiting list form, all new users must submit a one time, non-refundable deposit (see Pricing, Fees & Payments for details). Depending on the status of the waiting list, we may or may not enforce this deposit. If the deposit is not visible on the Site, it is not being enforced at the given time. We may accept or reject your application at our sole and absolute discretion. We reserve the right to refuse service to anyone for any reason at any time.
Upon expressing interest in our service by submitting the waiting list form and paying the deposit, you will be added to our waiting list for approval. Once space is available and if you are approved, you will be notified and permitted to register by creating a user account. In order to access certain features of the Site and utilize the Service, you must create a user account, select a user ID and password, and provide us with current, complete and accurate payment and general information as prompted by the registration process. You understand and agree that joining the waiting list does not guarantee that your space will be available in any given timeframe. Space is provided on a first-come-first-served basis.
By registering, you’re agreeing to utilize our subscription-based platform for recurring weekly deliveries. When you create an account, you agree that you are responsible for maintaining the confidentiality and security of your account by, among other things: (1) ensuring that your registration details are true, up to date, and accurate; and (2) not sharing your password, letting anyone else access your account, transferring your account to any other person, or taking other actions that might jeopardize the security of your account. You agree to notify us immediately of any unauthorized use of your password and/or account. The Company will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member name, password and/or account.
While there are limited, legitimate reasons for creating multiple accounts, creating serial or overlapping accounts may result in account termination. Please contact us if you have questions about managing multiple accounts.
We provide a platform through which users can buy meals and food items (the “Meals”). You can purchase Meals by joining our Meal delivery subscription program (“Subscription Program”). The current range of Meal prices are available for review on the Site in the pricing section of the Site. We reserve the right to adjust the pricing at our sole discretion, at any time. You are responsible for checking pricing information from time-to-time to be aware of price changes. Communication of these changes will also be made on the Site and /or email.
By registering for our service you are enrolling in our Subscription Programs to have meals delivered to you weekly. If you choose to enroll, you acknowledge that the Subscription Programs have recurring payment obligations and you accept responsibility for all recurring payment obligations prior to termination or expiration of the Subscription Program that you have subscribed for.
You may pause your service or make changes to Meal orders anytime, up to the Cutoff Time. After the Cutoff Time, the upcoming Meal delivery cannot be paused, changed or cancelled and your payment method will be charged the applicable weekly subscription fee.
Ready Set Lunch reserves the right to withdraw or amend Services, and material we provide on the Sites, at its sole discretion without notice. Ready Set Lunch will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period. From time-to-time, Ready Set Lunch may restrict access to some parts of the Site or Service, or the entire Service, to users, including registered users. You use our Services at your own risk.
All orders must be submitted one week in advance of delivery. Menus are released on Thursdays at 12:00 am. Orders close on Sundays at 11:59 pm (the Cutoff). Payments are generally drafted starting on Monday.
If you do not place your order by the Cutoff time, the system will auto-select your meals for you based on your dislikes, allergies, preferences, and previous purchases. Make sure you have your preferences saved. We cannot guarantee that you will receive items that are free of your allergens and dietary needs, this is why we encourage every customer to select their own meals from the options, and pre-select meals for the upcoming weeks. If you miss the Cutoff, please give us a call ASAP and our team will do our absolute best to accommodate you 770-727-0927.
Refunds will not be issued due to failure to submit orders on time or for auto order selections. Orders cannot be changed after the Cutoff period. If you attempt to make a change after the Cutoff and the Site accepts it, those changes will not be accepted and we won't be responsible for honoring them.
To successfully place a new order with Ready Set Lunch, the following must be true:
You must have an active account with all of the required details completed
Select your plan by choosing the appropriate package: Meal Only or Meal Drink & Snack
Submit the required information: Billing Preferences, Amount of Days Needing Lunch, Amount of Lunches Per Day, Starting Delivery Date, etc.
Review the menu and choose your meals. You may opt to manually select meals, or have the system assign the meals for you by choosing to randomly select meals
Choose to continue to checkout, or choose next week’s meals
Confirm details such as meals, delivery day, address, subscription data etc. on the checkout screen
Enter payment information. This payment method is what will be used each week for billing purposes
Each week thereafter, we release a set number of meals to choose from. You will simply select your meals of choice from the options provided. You will not need to re enter payment, address or other information, unless there is a need to do so. Meal selections will be delivered one week after selections have been made. For new orders: if you place your order after the Cutoff day and time your order will be included in the next round of deliveries, this will be indicated on the checkout screen. The Company does not allow customizations or substitutions of any kind.
You will be able to provide additional delivery instructions when you subscribe to our Service, such as requesting that your delivery be left in a certain location (safe for the driver). Otherwise, orders will be left on your doorstep. We do not require signatures for deliveries. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. Such a person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.
The delivery address that you provide when you subscribe to our Service will be your default address for deliveries. The Company will deliver your meals to an alternative address upon request as long as (1) the request is made prior to the Cutoff Date and (2) the alternative address is within a geographic area where we provide our Service. The Company will continue to deliver to the alternative address provided until you notify us otherwise.
You are solely responsible for providing the correct delivery address. The Company will not offer any refunds or credits and takes no responsibility for refused, returned, misaddressed or lost meals due to inadequate delivery instructions or your failure to select the correct delivery address.
We will designate day(s) on which you will receive your deliveries at checkout. We reserve the right to change your delivery day at any time with notice. Notice will be given via the Site and / or email.
Our general delivery window is between 3:00 pm and 8:00 pm; however, due to circumstances beyond our control (inclement weather, emergencies, holidays, etc.) deliveries can arrive outside of this timeframe. You are agreeing to accept the delivery within, but not limited to, this time frame at the address listed on your order. In the event that delivery is delayed as the result of weather or other impediments beyond our reasonable control, we may have to reschedule and/or cancel specified delivery dates. If we cannot reasonably make your delivery at or before the scheduled date/time, we may, at our sole discretion, offer you a credit or refund instead.
If you do not receive your order on your scheduled delivery day or you receive meals that do not meet your expectations, please contact us within 24 hours at 770-727-0927.
Delivery Bag Rotations
Each week, we deliver your meals in insulated bags with ice packs to ensure freshness. After you have retrieved your delivery and emptied your insulated bag, and especially before your next delivery, we ask that you set your insulated bag with the included ice packs in a safe place on your porch so that we can retrieve them at your next delivery. During each delivery, we drop your fresh lunch bag and retrieve the old one to sanitize it and prepare it for the next delivery. Failure to leave your bags out for retrieval will result in a bag return fee (see Fees below).
It is your responsibility to receive and inspect your delivery when it arrives to confirm that it arrived in good condition and to ensure with the use of an accurate kitchen thermometer that the meals are still cool (41 degrees Fahrenheit or lower for the internal temperature of meat products). If meat products arrive with an internal temperature above 41 degrees Fahrenheit, immediately refrigerate all the meals and contact us at firstname.lastname@example.org or 770-727-0927 within 24 hours of receiving your package and prior to serving the meals that arrived in your package. We will determine at our discretion if a replacement package or refund is appropriate.
If you believe that the meal(s) or the food packaging itself has been compromised, DO NOT serve any of the meals from your package and contact us immediately and no later than 24 hours following receipt of your package.
We require that all meals be refrigerated immediately upon receipt. Failure to promptly refrigerate meals will absolve Ready Set Lunch of any liability or responsibility for damages related to meals that have been improperly stored after delivery. All perishable products must be stored at a temperature of 38 degrees Fahrenheit or below upon delivery and follow the U.S. Department of Agriculture’s (“USDA”) instructions on refrigeration and food safety, which can be found at https://www.fsis.usda.gov/wps/portal/fsis/topics/food-safety-education/get-answers/food-safety-fact-sheets/safe-food-handling/refrigeration-and-food-safety/ct_index. We recommend that you follow the USDA’s instructions on safe food handling, which can be found at https://www.fsis.usda.gov/wps/portal/fsis/topics/food-safety-education/get-answers/food-safety-fact-sheets/safe-food-handling/basics-for-handling-food-safely/ct_index. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness.
Our products must be consumed within four (4) days of delivery. These instructions should be strictly followed and products should be discarded after that time.
You agree to pay any delivery fees shown at the time of your purchase; provided, however, that we reserve the right to increase, decrease, add or eliminate delivery fees and from time-to-time prior to completion of your purchase (see Fees).
We will not make a delivery if you have an unpaid bill with us.
Our drivers are well qualified, professional and trustworthy individuals who have been background checked and cleared to drive according to our strict guidelines.
Our drivers have been trained to remain professional at all times. They will arrive in uniform, and promptly leave your delivery bag in the designated location and then leave the premises. Drivers are not to communicate with customers, unless absolutely necessary. Drivers are not responsible for relaying messages back to the office. Drivers will NEVER accept payment. Drivers are asked not to pick up checks or accept tips.
PLEASE BE RESPECTFUL OF THE DRIVERS AND AVOID ABUSIVE, DEFAMATORY, DISCRIMINATORY, DANGEROUS AND UNAUTHORIZED TREATMENT TOWARD THE DRIVERS. Please keep at top of mind that the drivers will be arriving on certain days and times to avoid being startled or caught off guard with your deliveries. Please keep pets and any other dangers out of the way of the drivers to ensure safety of the drivers and everyone involved.
Failure to comply with these terms may result in immediate termination of services without notice.
USING THE SERVICE
All meals are accompanied with use instructions, including reheating instructions.
YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR, AND ASSUME ALL RISKS RELATED TO, THE PROPER AND SAFE HANDLING, PREPARATION, STORAGE, WARMING, USE AND CONSUMPTION OF THE PRODUCTS YOU RECEIVE FROM US. READY SET LUNCH’S PRODUCTS SHOULD ALWAYS BE USED WITH ADULT SUPERVISION. SOME PRODUCTS CONTAIN FOOD ITEMS THAT CAN BE DEEMED CHOKING HAZARDS. IT IS YOUR RESPONSIBILITY TO MONITOR YOUR CHILDREN DURING CONSUMPTION OF OUR PRODUCTS. YOU ARE ALSO SOLELY RESPONSIBLE FOR BEING AWARE OF ANY FOOD ALLERGIES YOU MAY HAVE (OR ANYONE WHO YOU MAY SERVE OUR PRODUCTS TO MAY HAVE) AND VERIFYING THE PRODUCTS AND THEIR CONTENTS BEFORE HANDLING, PREPARING, USING OR CONSUMING SUCH PRODUCTS.
PRICING, PAYMENT AND FEES
The current range of Subscription Program rates and tiers are available for review on the Site and may not include applicable taxes and fees. Applicable sales tax will be charged on your order according to local state laws. Ready Set Lunch may change the price of a Plan, introduce new Plans, or remove Plans from time-to-time. All price changes will be communicated via the Site. Price and Plan changes will take effect as of the next billing period following the date that price or Plan changes were announced. By continuing to use the Ready Set Lunch Service after the effective date of a price or Plan change, you indicate your acceptance of such price or Plan change. If you do not agree with a price or Plan change, you have the right to reject the change by cancelling your subscription(s) prior to the effective date of the price or Plan change. Please make sure that you read any notifications of price or Plan changes carefully.
To start using our Service, you will need to provide a valid credit or debit card number. It is the user’s responsibility to notify us of a change in cards or an expired card. We do not accept checks or cash. We reserve the right to change the payment methods we accept at any time without notice to you.
We may ask you to supply additional information relevant to your Transaction, including, without limitation, your credit-card number, the expiration date of your credit card, your credit card verification or other security code, and your address(es) for billing and delivery (such information, “Payment Information”). You agree to supply, and maintain, up-to-date, accurate and complete Payment Information. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information). You authorize us to provide your Payment Information as well as transaction information to a third party payment processor (the “Payment Processor”) so we can complete your Transactions, and you authorize us to charge your payment method for the type of Transaction that you have selected. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for error by the Payment Processor. You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information, whether you provide it in the course of a Transaction or in connection with your Account.
You acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
SUBSCRIPTIONS AUTOMATICALLY RENEW WEEKLY, UNTIL CANCELLED BY YOU, UNTIL THE SUBSCRIPTION IS CANCELLED BY US OR UNTIL WE TERMINATE ACCESS TO OR USE OF THE SERVICES IN ACCORDANCE WITH THESE TERMS. FEES OR CHARGES DURING ANY SUCH RENEWAL TERM SHALL BE THE SAME AS THAT DURING THE PRIOR TERM UNLESS OTHERWISE DESCRIBED ON THE SITE, IN WHICH CASE THE INCREASE SHALL BE EFFECTIVE UPON RENEWAL AND THEREAFTER.
We will not charge your credit or debit card for a delivery until after the Cutoff deadline for said weekly delivery – with the exception of your first delivery, which will occur immediately following your initial subscription to the Service. We will automatically deduct payments after the applicable Cutoff Date (as defined below) and prior to your delivery day for each Order, unless, no later than the Cutoff Date, you pause or cancel your subscription. The Cutoff Date is the date in which your order has been confirmed and processed and your payment card has been charged.
You agree to not dispute any charges with your credit or debit card issuer, as your Meals have undergone production and money has been spent to prepare, cook, package and deliver your meals to the highest standards. In the event that you attempt to dispute a charge with your bank, your bank will be provided with these terms in which you agreed that payment disputes are not permitted by Ready Set Lunch. Attempting to dispute charges with your bank will automatically result in termination of your Services indefinitely, with or without notice.
If you ever have a billing discrepancy or would like to dispute a charge, please give us a call at 770-727-0927 or email us at , so we can do our best to rectify the issue.
You are fully responsible for all activities that occur under your account, and you agree to be personally liable for all charges incurred under your account based on your delivery status as of the specified Cutoff. Your liability for such charges shall continue after termination of this Agreement.
Failure to pay is considered a breach of this agreement and results in termination of service, collections and further civil and criminal liability.
All sales are final. In the event of any problem with a Transaction, we reserve the right, but are not obligated, to revise your order to correct any error, to issue you a refund or credit, or to cancel your order and issue you a refund or credit.
In addition to your weekly plan charges, you may incur additional charges depending on the circumstances.
Waiting List Deposit - Customers are required to pay a waiting list deposit. This is a one-time upfront fee. See the FAQ page on the Site for details. Depending on the status of the waiting list, we may or may not enforce this fee. If you do not see the payment option when filling in the waiting list form, the waiting list deposit is not being enforced at the given time. If paid, this deposit is applied toward your bag rental fee once your space is available. This deposit is non refundable, unless certain circumstances are present (see Refunds). Ready Set Lunch reserves the right to increase, decrease and remove this fee for any customers, at our sole discretion.
Bag Rental Fee - The bag rental fee is a one-time upfront fee assessed for use of our insulated delivery bags. You are charged for every delivery bag that you need, which is based on the amount of lunches that you need delivered each week. Please review the pricing for a breakdown on the delivery bag fees and additional bags needed. Your waiting list deposit will automatically be applied toward your bag rental fee. You will not need to pay this fee again if you have already paid the waiting list deposit (unless you require additional bags). This fee is non refundable. In the instance that you did not pay a waiting list deposit, you will be required to pay the bag rental fee.
Bag Return Fee - The bag return fee is only assessed if customers fail to leave their insulated bag on the porch for us to retrieve during delivery. Because of the high volume of deliveries per day, our delivery bags are scarce. This fee is refundable upon receipt of the bag.
Delivery Fee - Please see the Pricing page for delivery fees
We reserve the right to increase, decrease or remove fees at any time, at our sole discretion. Updates to fees will be posted online and you will be supplied with ample notice. By continuing use of our service upon this notice, you agree to the change in fees.
Ready Set Lunch, at its sole discretion may offer gift cards that allow you to give the gift of a dollar amount to be used towards meal order(s) to a friend. If you are the recipient of a gift card, in order to redeem it, you must follow the same account creation process as other users, including joining the waiting list, paying deposit, then if approved, creating an account and in so doing, agree to be subject to these Terms. If you wish to continue receiving orders after your gift card has expired or the value is exhausted, you will need to provide valid payment card information. Gift cards are not redeemable for cash and we cannot replace lost or stolen gift cards. Sales of gift cards are final.
PROMOTIONS & REFERRALS
From time-to-time, we provide promotional codes that offer new and current customers a certain amount of money off of one or more orders. If you wish to redeem a promo code, you must create an account and in so doing, agree to be subject to these Terms and any additional terms that we establish for such promotional codes. You will also be required to enter valid credit or debit card information in order to redeem a promo code. New customer promo codes must be entered before checkout on your first order to be valid. Unless otherwise specified, the promo codes must be used on your first order, cannot be combined with any other promo code or offer, and cannot be split between multiple orders. Promo codes may not be duplicated, sold or transferred, are not valid for cash and may expire before your use. Ready Set Lunch determines the value of the promo code. Ready Set Lunch reserves the right to change or end promo codes, their value and their terms at any time. Ready Set Lunch owns all rights in and to any promo code provided to you, and you acknowledge and agree that you have no ownership rights in any form in such codes. You acknowledge and agree that Ready Set Lunch may limit the number of codes available to you and deactivate or terminate any code at any time at Ready Set Lunch’s discretion.
We offer a Referral promotion that allows current customers to invite their friends to try Ready Set Lunch via email and social media. The current customer that invites their friend to try Ready Set Lunch (the “referrer”) will receive a credit in the amount specified by Ready Set Lunch towards their next order for each friend who creates a new Ready Set Lunch account (the “referred user”) and completes at least one order from Ready Set Lunch. The referred user must have never previously created a Ready Set Lunch account, even if under a different email address. The referrer will receive this credit only if the referred user created their Ready Set Lunch account using the original link sent by the referrer. The invitations sent from the referrer to the referred user expire after 90 days. There is no limit to the number of credits or the number of referred users that a referrer can accrue. The referred user cannot combine the referral credit with another promo code. If the referred user applies an additional promo code where the value is greater than the Referral credit, the greater value will be used for the first order, and the referrer will still receive their referral credit as long as the referred user creates their account through the link provided by the referrer. Referral credits may not be duplicated, sold or transferred and are not redeemable for cash. Ready Set Lunch reserves the right to withhold or deduct Referral credits in the event that Ready Set Lunch determines or reasonably believes that the receipt of the Referral credit was in error, fraudulent, illegal or in violation of these Terms and any other applicable terms.
CANCELLATIONS & REFUNDS
You may cancel your subscription anytime. Cancellations received after the Cutoff time will be effective the following week. You acknowledge that changes to your Orders, cancellation of your subscription and pausing of your subscription must be done before the Cutoff time. Refunds will not be issued for cancellations received after the Cutoff time.
Cancellations may be requested by choosing the cancellation option on the Site, by emailing us directly at email@example.com or by calling us at 770-727-0927. Changes may be requested by emailing us, so that we can accommodate your change request as best as possible.
We have a very strict delivery process, which includes safe and careful handling of your package and maintaining the cold chain during delivery according to HACCP guidelines to almost eliminate the chances of unsafe foods, improper delivery, etc. If for some reason you experience any issues with your food delivery, food quality, or your food is below the required 41 degrees fahrenheit, please contact us at firstname.lastname@example.org or 770-727-0927 within 24 hours following receipt of your items, and we will determine at our discretion if replacement meals or a refund is appropriate based on the information you provide. Upon receipt of such notification we may require you to provide documentation (e.g., photos) of any item that was unsatisfactory prior to giving any replacement or refund.
Refunds will only be issued at Ready Set Lunch’s sole discretion to either your original form of payment or a credit to your Ready Set Lunch account at our discretion. Any credits issued to your account will automatically be applied to future orders. All credits issued to a Ready Set Lunch account must be used within 90 days of the date of issuance and are not transferable or redeemable for cash or other property.
If we notice patterns of reported stolen or missing deliveries, or defective food, we reserve the right to terminate the Services on your account with or without notice to you.
First-time orders cannot be cancelled and we will not issue refunds for first-time orders.
Bag rental fees and delivery fees are all non-refundable.
Delivery fees are non refundable if your order is not paused or cancelled by the Cutoff time.
If you are charged a waiting list deposit and we cannot accommodate your space on the waiting list for any reason, or if your application is denied, your waiting list deposit will be refunded and will not be applied toward bag rental. If you are accepted into the program and notified to create your account, you must do so within the allotted time. Failure to move forward with our Service, or to create your account within the allotted time will result in the removal of your name from the waiting list. No refund will be issued for the deposit.
We do not issue refunds for failure to place your order or make order corrections, forgetting to pause, or cancel your subscription by the cutoff period. You must pause or cancel your order before production starts (the Cutoff day) Sundays by 11:59 pm. After this time, orders enter the production schedule and are unable to be removed. Refunds will not be issued for meals in production. To pause or cancel your account please log into your account and click on "Pause" or “Cancel". Refunds will not be issued for meals that have been delivered.
Ready Set Lunch does not offer a money back guarantee. Since our meals are all made-to-order and perishable, we cannot accept returned packages. All sales are final.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
We try to be as accurate as possible when describing and showing our products on the Site, but we do not warrant that these product descriptions or depictions, or other content on the Site, are accurate, reliable, current, or complete. Some images are used for illustration purposes only.
Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product delivery charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related Site is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information for the Service or on any related Site, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Site, should be taken to indicate that all information in the Service or on any related Site has been modified or updated.
LINKS TO OTHER SITES AND/OR MATERIALS
INTELLECTUAL PROPERTY, COPYRIGHT COMPLAINTS AND COPYRIGHT AGENT
The Site Material is proprietary to Ready Set Lunch and is protected by copyright under both United States and foreign laws. Unauthorized use of the Site Material is a violation of the Company’s rights under copyright, trademark and other laws. You may not sell or modify our Site Material or reproduce, display, distribute or otherwise use the Site Material in any way for any public or commercial purpose. Use of the Site Material on any other web site is prohibited.
We respect the intellectual property rights of others and require that the users do the same. Pursuant to 17 U.S.C. 512(i) of the United States Copyright Act, we have adopted and implemented a policy that provides for the termination in appropriate circumstances of users of the Service who are repeat infringers. We may terminate access for participants or users who are found repeatedly to provide or post protected third party content without necessary rights and permissions.
If you are a copyright owner or an agent thereof and believe, in good faith, that any materials provided on the Service infringe upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (see 17 U.S.C 512) (“DMCA”) by sending the following information in writing to the our designated copyright agent at .
The date of your notification;
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
A description of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
A description of the material that is claimed to be infringing or to be the subject of infringing activity and information sufficient to enable us to locate such work;
Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and/or email address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If you believe that your User Content that has been removed from the Site is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the content in your User Content, you may send a counter-notice containing the following information to our copyright agent using the contact information set forth above:
Your physical or electronic signature;
A description of the content that has been removed and the location at which the content appeared before it was removed;
A statement that you have a good faith belief that the content was removed as a result of mistake or a misidentification of the content; and
Your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court in Georgia and a statement that you will accept Service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by our copyright agent, we may send a copy of the counter-notice to the original complaining party informing such person that it may reinstate the removed content in ten (10) business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may (at our sole discretion) be reinstated on the Site in ten (10) to fourteen (14) business days or more after receipt of the counter-notice.
Communications made through the Service’s email and messaging system will not constitute legal notice to the Site, the Service, or any of its officers, employees, agents or representatives in any situation where legal notice is required by contract or any law or regulation.
We cook in a sterile kitchen with abnormally strict policies for cleanliness, sanitation and health; such as, covering every part of the body, no phones or foreign objects of any kind in the kitchen, etc. This said there is little to NO chance that you will ever find a foreign object such as hair in your food. You agree to our sanitation process and agree to avoid placing objects in your food. You agree to hold Ready Set Lunch, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors harmless for the discovery of foreign objects in any of our products.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time-to-time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
INDEMNITY & LIMITATION OF LIABILITY
By using this Site, you agree to defend, indemnify and hold harmless Ready Set Lunch, its officers, directors, employees and agents, from and against any and all losses, claims, damages, costs and expenses (including reasonable legal and accounting fees) that Ready Set Lunch may become obligated to pay arising or resulting from your use of the Site Material or your breach of these Terms. The foregoing indemnification obligation shall survive termination of these Terms and the operation of the Site or the Services or any product or Service provided to you arising out of or relating to your use of the Site or the Services.
In no case shall Ready Set Lunch, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Understandings between the Company and the users shall apply to all legal theories of recovery, including breach of contract or warranty, breach of fiduciary duty, or any other cause of action, provided that these limitations on liability, waivers and indemnities will not apply to any losses or damages that may be found by a trier of fact to have been caused by the Company’s gross negligence or willful misconduct.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
YOU ACKNOWLEDGE AND AGREE THAT READY SET LUNCH’S AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM YOUR USE OF THIS SITE OR OUR SERVICE WILL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS.
If you violate any of these Terms, your permission to use and access the Site and use the Service may be automatically terminated. Should your account or usage be terminated, you are prohibited from creating any new accounts or otherwise accessing the Site or using the Service without our prior written approval. We reserve the right to revoke your access to and use of the Site and the Service at any time, with or without cause. We also reserve the right to cease providing or to change the Site and the Service at any time and without notice.
DISPUTES, ARBITRATION AND CLASS ACTION WAIVER
Any dispute or claim arising in any way from your use of the Site or the Service, except for disputes relating to the infringement of our intellectual property rights or the access or use of the Site or Service in violation of these Terms, will be resolved by binding arbitration, rather than in court, but you may assert claims in small claims court if your claims qualify.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms as a court would.
The arbitration will be conducted before a neutral single arbitrator, whose decision will be final and binding, and the arbitral proceedings shall be governed by the AAA Commercial Arbitration Rules, Consumer Due Process Protocol, and Supplementary Procedures for Resolution of Consumer Related Disputes. These rules can be found at .
To begin an arbitration proceeding, you must send us a notice of dispute, in writing, setting forth your name, address and contact information, the facts of the dispute and relief requested. You must send your notice of legal dispute to us at the following address: . We will send any notice of dispute to you at the contact information we have for you.
The arbitration shall be conducted, at the option of the party seeking relief, by telephone, online, or based solely on written submissions.
If you initiate arbitration, your arbitration fees will be limited to the filing fee set forth in the AAA’s Consumer Arbitration Rules.
To the fullest extent permitted by applicable law, you and Ready Set Lunch each agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and Ready Set Lunch each waive any right to a jury trial. As a result, PROCEEDINGS TO RESOLVE OR LITIGATE A DISPUTE IN ANY FORUM WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS.
You agree that in no event shall any claim, action or proceeding by you or Ready Set Lunch be instituted more than one (1) year after the cause of action arose. Otherwise, such cause of action is permanently barred.
Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The United Nations Conventions on Contracts for the International Sale of Goods shall have no applicability.
If a court of competent jurisdiction finds the foregoing arbitration provisions invalid or inapplicable, you and Ready Set Lunch each agree to the exclusive jurisdiction of the Federal and State courts located in Atlanta, Georgia or such other jurisdiction selected by Ready Set Lunch at its sole discretion, and you and Ready Set Lunch each agree to submit to the exercise of personal jurisdiction of such courts for the purposes of litigating any applicable dispute or claim.
If you do not want to arbitrate disputes with Ready Set Lunch and you are an individual, you may opt out of this arbitration agreement by sending an email to within thirty (30) days of the first of the date you access or use the Service.
You agree that a breach of these Terms will cause irreparable injury to Ready Set Lunch for which monetary damages would not be an adequate remedy and Ready Set Lunch shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages, you may not assert as a defense in any such action that an adequate remedy at law exists.
If You have any questions regarding these Terms, the Site or the Service please contact us at .